FAQ

Notice: Under construction/maintenance...!

284 Chaussée d'Ixelles, 1050 Brussels, Belgium – open every day.

Brake / tyre repairs in the workshop with no appointment, done within the hour!

Notice: Under construction/maintenance...!

284 Chaussée d'Ixelles, 1050 Brussels, Belgium – open every day.

Brake / tyre repairs in the workshop with no appointment, done within the hour!

Notice: Under construction/maintenance...!

284 Chaussée d'Ixelles, 1050 Brussels, Belgium – open every day.

Brake / tyre repairs in the workshop with no appointment, done within the hour!
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The scooter expert in Brussels

RideBack is first and foremost a repair and customisation workshop, with a team that pioneered electric mobility on the Brussels market. An expert since it was founded in 2018.

RideBack is also becoming a personal electric vehicle store, thanks to partnerships with several recognised European suppliers, selected for the reliability of their stock and the responsiveness of their customer service.

What we do

  • Diagnostics: mechanical, electronic, battery
  • Repair: all brands — punctures, brakes, batteries, controllers, displays, motors
  • Customisation: modifications — safety, looks, performance
  • After-sales: loan scooter depending on conditions and availability
  • Rental: a plan tailored to your needs and the vehicle you want
  • Sales: wide choice of new vehicles to order, used vehicles in store

Tyre (puncture) and brake (pad) work requires NO APPOINTMENT.

For everything else, please book an appointment.

Book an appointment

Help & advice

Shipping

Which countries do you deliver to?

We currently deliver in Belgium and several European countries. For delivery to any other destination, please contact us.

How long does it take to receive my order?

Standard delivery for your scooters and RideBack.be products usually takes 3 to 5 working days in Belgium.

Express delivery is available on some orders for an extra charge.

Delivery times abroad vary by destination and product, and are shown at checkout.

Returns & refunds

How do I return a product?

Items (scooters, parts and accessories) can be returned within 14 days of receiving your order. They must be in their original condition, unused, with their original tags and packaging.

How long will it take to get my refund?

Refunds are processed within 14 days of RideBack.be receiving and checking the returned item(s).