FAQ (Frequently Asked Questions)

Q: How long does it take to receive my order?

🚚 Standard delivery of your RideBack.be products usually takes 3 to 5 working days in Belgium. ⚡ An express delivery option is available on some orders (for an extra charge). 🌍 For international deliveries , times depend on the destination and the products ordered. An estimated delivery time is shown at checkout.

Q: How do I return a product?

📦 Returns within 14 days RideBack items (🛴 scooters, 🔧 parts and 🎒 accessories) can be returned within 14 days of receiving your order. To be eligible for return, they must be: ✅ in their original condition; 🚫 unused; 🏷️ with their original tags; 📦 returned in their original packaging.

Q: How long will it take to get my refund?

💳 Refunds are processed within 14 days of RideBack.be receiving and checking the returned item(s) 📦✅. Thank you for your patience! 😊

Welcome to our Frequently Asked Questions. Here you will find answers to the most common questions about the products and services offered by RideBack.be, your electric mobility specialist in Brussels and throughout Belgium.

Whether you want to buy an electric scooter, get your vehicle repaired, order a spare part or find out more about our delivery, warranties, returns or turnaround times, this page is designed to give you clear and quick answers.

At RideBack, we take pride in offering a professional, transparent and responsive service. Our workshop specialises in the repair, servicing and customisation of electric scooters of all brands, with some jobs such as punctures and brake pad replacement done without an appointment. We also offer a selection of new and used vehicles, as well as a wide choice of accessories and spare parts, both online and in our workshop in Ixelles.

If you can't find the answer to your question, our team is happy to advise you and help with your project. Our goal is to offer you a simple, fast and reliable experience so you can fully enjoy your electric mobility with peace of mind.

FAQ

Ordering

Can I cancel my order?

We completely understand: we change our minds too sometimes. 😊

Once your order is confirmed, our team starts processing it immediately. Unfortunately, this means we can no longer change or cancel it.

If your purchase doesn't suit you after all, you have 14 calendar days from receipt of your order to exercise your right of withdrawal.

To be accepted, the product must be new, unused, complete and returned in its original packaging. Once we have received and checked your return, we will refund you within a maximum of 14 days.

⚠️ Spare parts that have been fitted or used cannot be returned, except in the case of non-conformity.

If you would like a different product, simply return your item and place a new order.

What if I want to talk to someone?

Of course! 😊 Our team is here to answer all your questions, advise you and support you before, during and after your purchase.

📧 You can email us at kc@rideback.be, 📱 call us on 0485 56 63 38 (WhatsApp or text preferred), 📝 use the contact form on our Contact page, or the form at the bottom of this FAQ.

📍 If you prefer to meet us in person, we'll be happy to welcome you at our workshop at 284 Chaussée d'Ixelles, 1050 Ixelles (Brussels), Belgium.

⚡ We do everything we can to reply as quickly as possible and find the right solution for you. Your satisfaction is our priority! 💙